Privacy policy
Effective 15 October 2026
1. Who we are. ePandit (epandit.in, the ePandit app and our WhatsApp number +91 94810 02930) is run by RAHITECH VEDICPRINCIPLES PRIVATE LIMITED, CIN U96906KA2024PTC194430, 235, Binnamangala, 2nd Floor, 13th Cross Road, 2nd Stage, Indiranagar, Bengaluru, Karnataka 560038. Under India's Digital Personal Data Protection Act, 2023, we are the "data fiduciary" for your data, and you are the "data principal".
2. What we collect.
Birth details you give: name (optional), date, time and place of birth, for you or for someone you are allowed to give them for.
Contact: your WhatsApp number, phone or email when you message us, log in or order.
Orders: what you bought, the amount, its status and the payment reference. We never see or store card numbers, UPI PINs or bank details.
Questions and answers: what you ask the AI astrologer, and its replies.
Technical data: cookies, IP address, device and browser type, pages opened.
If you came from a Facebook or Instagram ad: the ad's click reference, which Meta passes to us.
3. Why we use it. · To compute your chart and write your reports and answers. · To send them to you on WhatsApp or email. · To take payment and keep accounts. · To give support and prevent misuse. · If you came from an ad: to measure whether that ad led to an order or payment (§5). · With your separate consent only: to send offers, and to use your hashed number for ads (§6).\nWe use each item only for the purpose it was given for.
4. How AI is used. · Your chart is computed on our own engine. · To answer a question or write a report, the question and only the chart facts needed are sent to our AI model provider (currently Google, through its paid Gemini API), which writes the text. If we change provider, we update this page first. · We use the provider's paid API, under terms that don't allow it to train its models on our data. · Every answer shows the chart basis it used.
5. Who we share with (only what each needs).
Partner · What for · What it receives
Amazon Web Services (Mumbai, India) · Running our servers · All data we store (encrypted connections)
Razorpay · Payments · Your name, phone and amount; Razorpay itself handles your payment details
Meta (WhatsApp Business) · Sending and receiving WhatsApp messages · Your number and the messages
Google (Gemini API, paid) · Writing answers and reports · The question and the needed chart facts; no phone or email
Google Analytics, Meta Pixel · Counting site visits · Cookie IDs, pages, device; only after you accept the cookie bar
Meta (ad measurement) · Measuring whether our ads work · If you came from a Meta ad on WhatsApp: the ad's click reference, the event (started an order, paid), the amount and the product. If you ordered on our website after accepting the cookie notice: the same, plus your phone number and email in hashed (scrambled) form, your IP address and browser type. Never your birth details or chats
Meta (app events, in the Android app) · Counting installs and app opens from our ads · App installs and opens, a few button taps and notification opens, with your device's advertising ID
Ceptiv, Smartping (Satzilio Telecom) · Login codes by SMS · Your phone number
Zoho · Report and support emails · Your email
We never sell your personal data. A government authority receives data only when the law requires it.
6. Offers and ads: only with your yes. · Offers on WhatsApp, SMS or email are sent only if you said yes. Write STOP anytime. · If you separately agree, we may share your phone number with Meta in hashed (scrambled) form, to show or not show you our ads, or to measure whether they worked. Withdraw anytime by writing "NO ADS" on WhatsApp or by emailing contact@epandit.in. · Without these two yeses, we still deliver everything you ordered.
7. Outside India. Some partners (for example Google and Meta) may process data outside India. We use only partners bound by contract to protect it, and we follow any transfer limits India's government sets.
8. How long we keep it. · Birth details, saved profiles, reports and AI chats: while your account is active, and for up to 3 years after your last login, message or order (chats at most 12 months), unless you ask us to delete them sooner. Deleted within 30 days when you ask (DELETE on WhatsApp, the [Delete my data] page, or contact@epandit.in). · Security and processing logs: kept for 1 year, as Indian law requires, even after you delete your account, then erased automatically. They are used only for security and legal purposes. · Payment and tax records: 8 years, as company and tax law require.
9. Security. · Encrypted connections (HTTPS). · Access limited to the founder's accounts. · Payment details never touch our servers. · If a breach affects your data, we tell you on your registered channel and inform the Data Protection Board of India, as the law requires.
10. Your rights. You can: · see what we hold; · correct it; · delete it; · withdraw any consent (as easily as you gave it); · name a person to act for you if you die or cannot act; · complain.\nHow: the [Delete my data] page, "DELETE" on WhatsApp, or contact@epandit.in. We reply within 48 hours and act within 30 days. (Logs and tax records kept by law, §8, are the only exceptions.)
11. Children. · You must be 18 or over to open an account or pay. · A child's birth details (for example the newborn patrika or a family chart) can be given only by a parent or legal guardian. When a birth date under 18 is saved or ordered, we ask the adult to confirm "I am this child's parent or legal guardian". Our check that they are an adult is the adult's own age confirmation and OTP-verified phone on their account (and their payment method, when an order is placed). Relatives or friends who are not guardians may not submit a child's details. · We never use a child's data for ads or offers, and never track children's behaviour.
12. Grievance officer. Himanshu Dadhich, Director & Grievance Officer · contact@epandit.in · WhatsApp +91 94810 02930 · the address in §1. Every complaint gets a ticket number within 48 hours so you can follow it, and is resolved within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
13. Changes. · If this policy changes in a way that matters, we tell you on the site and, for account holders, on WhatsApp or email before it applies. · Using a new purpose needs your fresh consent.