Refund policy

Effective 15 October 2026

No PDF in 24 hours, the full amount back. If your report's PDF does not reach your WhatsApp within 24 hours of a confirmed payment, the full amount goes back to the payment method you used. To ask, write REFUND on WhatsApp; and if we see ourselves that the PDF didn't arrive, we refund without being asked. The money reaches your account in the time your bank takes, usually 5–7 working days. This rule is about the PDF arriving on time, not about agreeing or disagreeing with what the report says.

Always refunded in full: · money deducted but no report, pass or balance; · a report not delivered within 24 hours of payment; · a payment charged twice.

Our mistake (wrong name, or made from details other than yours): we remake it free or refund in full, your choice.

Your correction: within 24 hours of the order, if the same person's birth time or place needs fixing, we send one revised report free.

Before delivery: if your report hasn't been made yet, you may cancel and get a full refund.

Not refunded: a change of mind after a correct report has been delivered, because each report is made for you from your birth details. That is why every report comes with a free preview first.

The ₹99 question pass: · refunded in full if you ask within 7 days without using a question; · after that, unused questions are not refunded.

The ₹100 upgrade: same rules as a report.

Delivery: see Terms §6 (digital only, usually within 15 minutes, at most 24 hours).

How to ask: · Write "refund" on WhatsApp, or email contact@epandit.in, with your order number. · We reply within 48 hours. · Approved refunds go back to the original payment method within 5–7 working days.

A fair deal: the full price shown before you pay, no hidden charges, and how to ask for a refund on every receipt.